Transcripti

1. Introduction

Welcome to Transcripti. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, services, and applications (collectively, the "Service"). We respect your privacy and are committed to protecting your personal data.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

Register for an account
Submit payment information
Upload audio files
Contact our customer support
Subscribe to our newsletter

This information may include:

Name and contact details (email address, phone number)
Billing information and payment details
User account credentials

2.2 Audio Content and Transcriptions

When you use our Service, we collect and process:

Audio files you upload
Transcription text generated from your audio files
Metadata about your audio files (duration, file type, etc.)
Speaker identification information you provide

2.3 Technical Information

We automatically collect certain information when you visit our website or use our Service:

IP address
Browser type and version
Device information
Operating system
Usage patterns and preferences
Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

Provide and maintain our Service
Process and complete transactions
Transcribe your audio files
Identify speakers as requested
Send you service-related notifications
Respond to your inquiries and support requests
Improve and optimize our Service
Prevent fraudulent activities
Comply with legal obligations

4. Data Storage and Security

4.1 Storage Duration

Audio files are stored securely for the duration necessary to provide our Service
Transcriptions are stored in your account until you choose to delete them
Account information is maintained for as long as you have an active account

4.2 Security Measures

We implement appropriate technical and organizational measures to protect your personal information, including:

Encryption of audio files and transcriptions
Secure data transmission using HTTPS
Regular security assessments
Limited access to personal information by our staff

5. Data Sharing and Disclosure

5.1 Service Providers

We may share your information with third-party service providers who help us deliver our Service, such as:

Payment processors
Transcription API providers
Cloud storage providers
Analytics providers

These service providers are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.

5.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

5.3 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

6.1 Access and Control

Access the personal information we have about you
Correct inaccuracies in your personal information
Delete your personal information
Export your data in a portable format
Withdraw consent where processing is based on your consent

6.2 Account Information

You can review and change your account information by logging into your account settings or contacting support at contact@transcripti.com

6.3 Communications

You can opt out of receiving promotional communications by following the unsubscribe instructions included in each communication.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

8. Children's Privacy

Our Service is not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.

9. International Data Transfers

Your information may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. If you are located outside the United States and choose to provide information to us, please note that we transfer the data to the United States and process it there.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:
By email: contact@transcripti.com

12. Your Consent

By using our Service, you consent to our Privacy Policy and agree to its terms. If you do not agree with our policies and practices, please do not use our Service.

13. Data Protection Officer

If you have questions or concerns about our processing of your personal data, you may contact our Data Protection Officer at contact@transcripti.com