Terms and Conditions

Last Updated: 25 April 2025

1. Introduction

Welcome to Transcripti. These Terms and Conditions govern your use of our website, services, and applications (collectively, the "Service"). By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, you may not access the Service.

2. Definitions

User refers to individuals who access or use our Service.

Content refers to audio files, transcriptions, and any other data uploaded to or generated by our Service.

Transcription refers to the text output generated from audio files using our Service.

3. Account Registration

Some features of the Service require an account. When you register, you agree to:

  • Provide accurate and complete information
  • Maintain the security of your account credentials
  • Accept responsibility for all activities that occur under your account
  • Notify us immediately of any unauthorized access to your account

4. Service Description

Transcripti provides automated transcription services for audio files. Our Service:

  • Allows users to upload audio files in supported formats
  • Processes files using AI technology to convert speech to text
  • Identifies and labels different speakers when specified
  • Provides downloadable transcription results

5. User Content and Rights

By uploading Content to our Service:

  • You retain all rights to your Content
  • You grant us a non-exclusive, worldwide license to use, store, and process your Content solely for the purpose of providing our Service
  • You affirm that you have all necessary rights to the Content you upload and that it does not violate any third-party rights

6. Acceptable Use

You agree not to:

  • Upload Content that is illegal, harmful, threatening, abusive, harassing, defamatory, or otherwise objectionable
  • Use our Service for any illegal activities
  • Attempt to gain unauthorized access to any part of the Service
  • Use the Service to infringe upon intellectual property rights
  • Use automated means to access or collect data from our Service without prior permission
  • Interfere with or disrupt the integrity or performance of the Service

7. Payment Terms

  • Transcription services are provided on a pay-per-use basis
  • Pricing is based on the duration of the audio file (including a minimum charge per transaction)
  • All payments are processed securely through our payment providers
  • Fees are non-refundable once transcription processing has begun
  • We reserve the right to change our pricing with reasonable notice

8. Privacy and Data Security

  • We encrypt and securely store your audio files and transcriptions
  • We do not share your data with third parties except as necessary to provide the Service
  • All data handling complies with applicable privacy laws
  • For more details, please see our Privacy Policy

9. Intellectual Property

  • The Service, including its software, design, and content (excluding User Content), is owned by Transcripti
  • Our trademarks, service marks, graphics, and logos are our property and may not be used without permission

10. Limitation of Liability

To the maximum extent permitted by law:

  • We provide the Service "as is" without warranties of any kind
  • We are not liable for any indirect, incidental, special, consequential, or punitive damages
  • Our total liability for any claims related to the Service will not exceed the amount you paid for the Service in the past 12 months

11. Service Availability and Modifications

  • We aim to provide continuous service but do not guarantee uninterrupted access
  • We may modify, suspend, or discontinue any aspect of the Service at any time
  • We may impose limits on certain features or restrict access to parts of the Service without notice

12. Term and Termination

  • These Terms remain in effect while you use the Service
  • We may terminate or suspend your access to the Service immediately, without prior notice, for any breach of these Terms
  • All provisions of the Terms which by their nature should survive termination shall survive termination

13. Governing Law

These Terms are governed by the laws of New South Wales, Australia. Each party irrevocably submits to the exclusive jurisdiction of the courts of New South Wales and courts competent to hear appeals from them.

14. Changes to Terms

We may modify these Terms at any time. If we make material changes, we will notify you via email or through the Service. Your continued use of the Service after such notification constitutes acceptance of the modified Terms.

15. Contact Information

If you have any questions about these Terms, please contact us at:

Email: contact@transcripti.com

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